Refund Policy
REFUND POLICY
We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.
Our Refund Policy applies to all purchases made online at https://www.OllieandMia.co
CHANGE OF MIND
We do not offer refunds if you change your mind.
Full refunds are not available under the following circumstances:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) .
If we already have processed your order for shipping and it is already sent and in transit.
Other exceptional circumstances outside the control of Olliandmia.co
Faulty Products
For any products that are defect on arrival (DOA), we will required the below information to be send to this email address: info@ollieandmia.co. We will then advise you on the return process.
- order number
- name
- email address
- product details (SKU/quantity)
- reason for return
- photo of the defect
Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of research and analysis. It may be disclosed to state and territory departments upon request, as required by law. By purchasing from our store you solemnly AGREE to our refund policy.