FAQ

Why Did My Credit Card Payment Fail?
Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly.


How Do I Know It Is Safe To Shop With You?
Ollieandmia.co takes great pride in offering a safe and secure online shopping experience. The website is served 100% over HTTPS. We also respect your privacy and we're committed to protecting it. All transactions are processed securely by PayPal or Authorize.net's payment gateway. We never save your credit card information in any form. Please see our Privacy Policy here.


Do You Ship Internationally?
Yes, we absolutely do! Except for Iran, Cuba, North Korea, Sudan, Syria and the Moon. 


How Can I Contact Ollieandmia.co For Additional Assistance?
Don't hesitate to email our customer service at info@ollieandmia.co for any questions.
 
How Are Warranties Handled?
Repairs on defective merchandise are handled by the manufacturers and not by Ollieandmia.co, unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately.


How Do I Change The Shipping Address Or Cancel My Order?
Please contact customer service immediately by emailing info@ollieandmia.co if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.
 
Why Am I Unable To Track My Order?
It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.  Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit.

Please email us if you do not receive your order by the end of the quoted time frame. 


Taxes, Customs & Duties
If the package is checked by your country's customs office when the item arrives in their country, most websites declare that customers are responsible for import duties, tariffs, and taxes.

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